SHIPPING/RETURNS
Standard Shipping - Free
- Delivery Time: 3-7 business days.
- Cost: Free.
- Details: Standard shipping is available for all orders. Delivery times may vary depending on the destination, but we are committed to delivering your order within a maximum of 7 business days.
Returns
Return Policy
Your satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, we offer a simple and transparent return policy.
Return Conditions
- Return Period: You have 14 days from the delivery date to return items.
- Item Condition: Items must be unused, unwashed, and in the same condition as received. They must be returned in their original packaging with all tags attached.
- Order Compliance: Returns will not be accepted if the product received matches the order specifications. Compliance includes size, colour, model, and materials specified in the product description at the time of purchase.
Return Procedure
- Return Request: Contact our customer service at sebmilano@outlook.com, providing your order number and details of the items you wish to return.
- Return Approval: Once your request is approved, we will send you detailed instructions on how to proceed with the return.
- Return Shipment: Carefully pack the items and wait for instructions from our customer service. We will arrange a pickup at your address.
- Refund: After receiving and inspecting the returned items, we will process a refund in the form of store credit, redeemable on our website, within 14 business days. A confirmation email will be sent once the refund is processed.
Return Shipping Costs
Return and size exchange shipping costs are the responsibility of the customer.
Contact Information
For any questions or assistance regarding shipping and returns, please don’t hesitate to contact us at sebmilano@outlook.com. We’re here to help!