FAQ
What payment methods do you accept?
We accept payments via debit card, credit card, Visa, MasterCard, American Express, Google Pay, Apple Pay, Klarna, PayPal, Bancontact, iDEAL, Union Pay, Postepay, and Maestro.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the courier's website.
Can I modify or cancel my order?
If you wish to modify or cancel your order, please contact us as soon as possible at sebmilano@outlook.com. We will do our best to accommodate your request. However, if the order has already been shipped, you will need to follow the return process.
What are your delivery times?
- Standard Shipping: 3-7 business days (free).
What is your return policy?
You have 14 days from the delivery date to return items. Items must be unused, unwashed, and in the same condition as received, with all tags attached.
How do I return an item?
- Contact our customer service at sebmilano@outlook.com to initiate a return request.
- Once your request is approved, follow the provided instructions to ship the return package.
- After we receive and inspect the returned items, we will process your refund within 14 business days.
Are return shipping costs my responsibility?
Yes, return shipping costs are the responsibility of the customer.
How can I contact customer service?
You can contact us via email at sebmilano@outlook.com. Our customer service team is available Monday to Friday, from 9:00 AM to 6:00 PM (CET).
How can I subscribe to your newsletter?
You can subscribe to our newsletter at the bottom of the homepage by entering your email address. You will receive updates on new arrivals, promotions, and special events.