Black Cashmere & Silk Blend Telford Turtleneck Sweater

Standard Shipping - Free

• Delivery Time: 3-7 business days.
• Cost: Free.
• Details: Standard shipping is available for all orders. Delivery times may vary depending on the destination, but we are committed to delivering your order within a maximum of 7 business days.

Returns

Return Policy

Your satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, we offer a simple and transparent return policy.

Return Conditions

• Return Period: You have 14 days from the delivery date to return items.
• Item Condition: Items must be unused, unwashed, and in the same condition as received. They must be returned in their original packaging with all tags attached.
• Order Compliance: Returns will not be accepted if the product received matches the order specifications. Compliance includes size, colour, model, and materials specified in the product description at the time of purchase.

Return Procedure

1. Return Request: Contact our customer service at sebmilano@outlook.com, providing your order number and details of the items you wish to return.
2. Return Approval: Once your request is approved, we will send you detailed instructions on how to proceed with the return.
3. Return Shipment: Carefully pack the items and wait for instructions from our customer service. We will arrange a pickup at your address.
4. Refund: After receiving and inspecting the returned items, we will process a refund in the form of store credit, redeemable on our website, within 14 business days. A confirmation email will be sent once the refund is processed.

Return Shipping Costs

Return and size exchange shipping costs are the responsibility of the customer.

Contact Information

For any questions or assistance regarding shipping and returns, please don’t hesitate to contact us at sebmilano@outlook.com. We’re here to help!

Seb Milano was founded in 2024 with a clear and ambitious mission: to bring the timeless elegance of Old Money style within everyone’s reach. Established in the heart of Milan, the global fashion capital, Seb Milano combines the allure of tradition with a modern approach, making refined and sophisticated clothing accessible to all.

We believe that fashion should not be a luxury reserved for the few, but an opportunity for everyone to express themselves through high-quality garments with timeless and sophisticated designs. Our collection offers a wide range of clothing inspired by iconic styles of the past, reinterpreted with a contemporary touch to ensure uncompromising everyday elegance.

At Seb Milano, every garment reflects meticulous attention to detail, from the choice of materials to the precision of craftsmanship. We collaborate with the finest artisans and designers to create products that not only exude impeccable aesthetics but also provide comfort and long-lasting durability.

Our commitment is to make elegance an accessible lifestyle. Whether it’s a business meeting, a special evening, or a casual stroll in the city, Seb Milano is here to help you dress with confidence and class without compromising on quality.

Step into the world of Seb Milano and discover how elegance can truly be within everyone’s reach.

What payment methods do you accept?
We accept payments via debit card, credit card, Visa, MasterCard, American Express, Google Pay, Apple Pay, Klarna, PayPal, Bancontact, iDEAL, Union Pay, Postepay, and Maestro.

How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the courier's website.

Can I modify or cancel my order?
If you wish to modify or cancel your order, please contact us as soon as possible at sebmilano@outlook.com. We will do our best to accommodate your request. However, if the order has already been shipped, you will need to follow the return process.

What are your delivery times?

• Standard Shipping: 3-7 business days (free).

What is your return policy?
You have 14 days from the delivery date to return items. Items must be unused, unwashed, and in the same condition as received, with all tags attached.

How do I return an item?

1. Contact our customer service at sebmilano@outlook.com to initiate a return request.
2. Once your request is approved, follow the provided instructions to ship the return package.
3. After we receive and inspect the returned items, we will process your refund within 14 business days.

Are return shipping costs my responsibility?
Yes, return shipping costs are the responsibility of the customer.

How can I contact customer service?
You can contact us via email at sebmilano@outlook.com. Our customer service team is available Monday to Friday, from 9:00 AM to 6:00 PM (CET).

How can I subscribe to your newsletter?
You can subscribe to our newsletter at the bottom of the homepage by entering your email address. You will receive updates on new arrivals, promotions, and special events.